DNA Testing Refund Policy | Cancellation Terms & Conditions
Clear & Transparent DNA Testing Refund Guidelines
Understanding our refund and cancellation policies helps ensure a smooth experience with your DNA testing services. Below are our comprehensive guidelines for refunds, cancellations, and testing timeframes.
Key Refund Information
Refund Eligibility Requirements
72-hour cancellation window
Case-by-case evaluation
Administrative fees may apply
Kit shipping status considerations
Deposit policy details
Non-Refundable Services
Shipped DNA test kits
Completed testing services
Used collection materials
Processing fees
Express handling charges
Testing Timeframes & Policies
Standard Processing Times
Legal DNA tests: 2 business days
Relationship tests: 5 business days
NIPP tests: 5 business days
Rush processing available
Important Timeline Notes
Sample collection requirements
Processing time variations
Result delivery schedules
Retest procedures
Cancellation Process
Steps to Request Refund:
Contact within 72 hours
Provide order details
Submit a refund request form